Guides
How ShortZen works, written from the product: what each feature does, how to set it up and what each plan includes.
Getting started
What ShortZen does and how to get your first link working.
- Core concepts
The eight ideas the rest of ShortZen is built from: links, slugs, domains, workspaces, plans, quotas, clicks, and entitlements.
Links
Creating, organising, protecting, and importing links.
- Creating and editing links
Every field on the link form, what it does, and how to change a link after you have already shared it.
- Organising your links
Folders, tags, search, and bulk actions: how to keep a list of thousands of links usable.
- Protecting and scheduling links
Passwords, expiry dates, go-live times, click caps, and fallback URLs: the Advanced options explained.
- UTM parameters and presets
Tag your links so your own analytics tool can tell your channels apart, and save the combinations you use often.
- Creating links in bulkfrom Starter
Upload a CSV to create many links at once, and what to check before you do.
- Importing from another shortenerfrom Starter
Move your existing links from Bitly, Dub, Rebrandly, or Short.io and keep every published address working.
Growth features
QR codes, branded domains, bio pages, and smart routing.
- QR codes
Every link has a QR code. How to customise it, which format to download, and how scans are counted.
- Custom Domains
Serve your links from a domain you own, so they carry your brand instead of ours.
- Link-in-bio pages
Build a small public page that holds a list of links behind the one address a social profile gives you.
- Smart routingfrom Pro
Send one link to different destinations by device, country, time of day, or an A/B split.
Analytics & insight
Understanding your numbers, exporting them, and staying informed.
- Understanding your analytics
What every number on the Analytics page means, how far back the data goes, and what is deliberately not counted.
- Exporting your data
Get your analytics out as CSV, or request a full copy of everything in your account.
- UTM on the clickfrom Pro
See which utm_source, utm_medium, and utm_campaign values arrived on the short URL itself: click-time UTM, not the tags saved on the link.
- New and returning visitors
Opt in to a first-party visitor cookie so Analytics can tell new visitors from returning ones, without replacing the approximate unique-visitor count.
- Conversion trackingfrom Business
Record a conversion pixel or API event against a hashed visitor, attribute it last-click, and read conversions and CVR on Analytics.
Workspace & team
Shared ownership, roles, invitations, and audit history.
- Workspaces and roles
How shared ownership works in ShortZen, what each role can do, and who pays for what.
- Inviting your teamfrom Pro
Add people to your workspace, set what they can do, and remove them cleanly when they move on.
- Audit logsfrom Business
A record of who changed what in your workspace, plus what visitors reported about your content. Use it for compliance, security reviews, and answering "when did this change?"
Developer
The REST API, API keys, and outbound webhooks.
- API keys and the REST API
Create a key, call the API, and understand scopes, rate limits, and idempotency.
- Outbound webhooksfrom Starter
Have ShortZen call your endpoint when a link is created or clicked, and verify the calls are genuinely from us.
- Connect an AI assistant
Connect Claude, ChatGPT, Codex, Cursor or another assistant, check it works, and teach it your preferences.
Plans & account
What your plan includes, billing, and account settings.
- Plans and limits
What each plan includes, how to read a limit, and what happens when you reach one.
Help & reference
Troubleshooting, common questions, and terminology.
- Troubleshooting
Symptoms, likely causes, and fixes for the problems people actually hit.
- Frequently asked questions
Short answers to the questions that come up most often.
- Glossary
Every term ShortZen uses, defined once.