We read every message

Email us or use the form, and a person will reply: no ticket queue and no bots.

Where it goes

Check status first: If something looks broken, the status page says what we can see right now. System status; live probes
Support & billing: Account questions, invoices, plan changes, anything about a link that is misbehaving.; hello@shortzen.io
Security: Vulnerability reports and abuse. These go to the front of the queue.; security@shortzen.io
Privacy & data: Data requests, sub-processors and the DPA. Privacy policy; /legal/dpa

Not marketing lines: things you can verify yourself.

The free plan: 30 links a month with 30 days of click history, and no card to sign up.; /pricing
No ads: Every link redirects straight to where it points. No interstitials, no sponsored detours, on any plan.; /pricing#charter
Privacy: Clicks are counted in aggregate, not tied to a visitor profile. Nothing is set on a redirect unless you opt in: a password-protected link sets one signed cookie after unlock, and audience analytics is off until you switch it on.; /legal/privacy